Hello!
Michigan State University is required by federal law to send messages for emergency notifications and timely warnings. It is very important to us that we resolve this issue so you may receive alert messages.
To ensure you receive alert messages, please log in to the self service portal using your MSU Net ID and password.
There are 4 items to check to ensure you receive messages:
- Campus Area
- You may choose East Lansing, Flint, and Grand Rapids to receive alerts in those areas
- SMS Text Message Number
- To receive text messages, you need to provide a cell phone number
- Contact Method Status
- Each method to contact you may be turned on or off using a status switch
- Quiet Time
- Each method to contact you may have quiet times enabled to prevent message during specified time periods
CAMPUS AREA
After you login, you will see a dashboard with your contact information. At the bottom of this page is a section titled “My Information.” Please click on the EDIT link and make sure you have selected an MSU campus. MSU offers classes in Flint and Grand Rapids; you may choose any one, two, or all three areas, but you must select at least one campus area.
We have found that some individuals have not selected a campus area or may have selected an alternate campus area. We have already taken steps to pre-select “East Lansing” for all users who have not selected a campus area. However, please be sure you have selected your preferred campus areas.
SMS Text Messaging Number
Be sure to provide a cellular phone number if you wish to receive SMS text message alerts. While you may have provided a cell phone number during student enrollment, or when you were hired as an employee, the notification system your consent to send a text message for an emergency. By providing your cell number in the alert portal, you are consenting to receiving text messages.
Click on the EDIT link in the “My Profile” section to provide additional contact methods.
In the section “here’s how to contact me” you may provide additional email addresses, phone numbers we can call, and cell phone numbers we can text (SMS).
Contact Method Status
Please be sure the “status” switch is turned ON for each contact method provided. Users may have disabled a contact method where they were expecting to receive notice. Turning a contact method off does not delete the information from the system; it only prevents the notification system from using that contact method.
In the screenshot above, the 1) MSU E-Mail address is enabled but 2) SMS Text Messaging 1 is disabled.
Quiet Time
Finally, be sure to check that you have not provided a “quiet time” for a contact method. Quiet times prevent message from being delivered during a period you have indicated for class, work, or sleep.
In this screenshot, the 2) SMS Text Messaging 1 contact method has a quiet time enabled for “Morning IAH Class.”
Hovering over the quiet time name will display the configuration.
Clicking on the quiet time name will allow you to edit the times and days of the quiet time.
Clicking the small “X” next to the quiet time name will remove this quiet time configuration.
Individual Testing
Now that you have checked the following:
- Campus Area selected
- Preferred contact methods provided
- Contact methods have status set to enabled
- Contact method quiet times are configured to your liking
You should receive a notification from the MSU Alert system.
However, we would be happy to conduct a one-time test for you to be sure you receive notifications.
To arrange for a one-time individual test, submit a support ticket and indicate in your message that you would like to schedule a one-time individual test.
Your safety at MSU is our greatest concern. We want to make sure you can receive MSU Alert. Thank you for your understanding and helping us to keep campus safe! Go Green!