What will the MSU Alert system be used for?

This system is controlled by the MSU Police Department and will be used to broadcast emergency messages and timely warnings.


Is this system reliable?

While there is no perfect system, this system is used by many peer institutions and municipalities, and has been very successful and reliable. Even though the MSU Alert System is designed to deliver a large quantity of messages as rapidly as technology allows, messages may be delayed by your phone, Internet, and/or cellular service providers.


How come I did not get an alert but my friend did?

Students must be enrolled in the current semester to be in the alert contact database. When classes end, the database is updated so that you do not receive an alert after you’ve left the university. Your friend may have received the alert if they are enrolled in the current semester.


How much does it cost?

There is no charge to members of the MSU community for use of this system. However, your wireless service provider calling plan contract may not include free text messaging services and you may be charged to receive a text message. Please check with your wireless service provider for more information on text messaging fees. We cannot provide refunds or payments for your text messaging service.


When will alerts be sent?

MSU Alert will be used to notify you of situations that present a threat to your safety. This includes, but is not limited to, terrorism, tornadoes, health afflictions, and hazardous material spills.


What should I do if I receive an alert message?

First, follow the instructions contained within the message. Messages may contain evacuation information or guidelines on “securing in place.” Details on where to find additional information will usually be included with the alert too. Next, “pass it on.” Spread the word and tells those around you about the alert. For more information on seeking shelter and “securing in place,” please visit the Emergency Management section on the MSU Police website.


Do I need to confirm the message?

Alerts sent through the Everbridge system now include a link to confirm receipt of the message. When you confirm the message on a device (telephone, text message, etc.) the system will not continue repeated attempts to reach you via other devices.


What are “quiet times” in the portal?

You may now specify periods for each alert delivery method. For example, if you have class from 9:10am to 10:00am on Tuesdays and Thursdays, and do not want to receive phone calls, you may add a quiet time for these specific times and days. When an alert is sent out, you will not be contacted during that time period. This is similar to the “do not disturb” setting on a smart phone.


What is the “status” switch in the portal?

You may disable a delivery method completely by sliding the status switch to the “off” position for any particular delivery method.


What is the Clery Act?

The Clery Act requires an institution to alert the campus community to certain crimes in a manner that is timely and will aid in the prevention of similar crimes. The intent of a warning regarding a criminal incident is to enable people to protect themselves.